Airline staff refused to allow a wheelchair user to board a flight at Hong Kong International Airport because she was travelling alone, sparking calls from a lawmaker for the carrier to make its instructions clearer.
Shen Chengqing, 22, was supposed to take a Hong Kong Airlines flight to Tianjin in northeastern China at 8.40pm on Friday.
However, after she arrived at the airport for the 3½-hour flight, Shen said airline staff refused to check her in as she was not able to walk and did not have a travel companion.
from Asia
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